Microsoft Teams Customer Service Capabilities
Digital transformation has evolved customer service by allowing automation to handle the easy issues, while people handle the complex ones. Watch this video to learn how global transport company Combi Terminal Twente (CTT) successfully integrated AtBot into Microsoft Teams to deliver always-on package tracking.
IT System Security in Three Simple Steps
Whether it is your process control network or your business network, hackers want access to your data. Click to learn simple tactics to keep them out of your system, and to keep your business out of the headlines.
Office Messenger Etiquette: Basic Rules of Behavior
Teamwork apps give organizations the ability to adopt flexible work methods and expand their global reach. However, these apps have also created new avenues for awkward and embarrassing work behavior. Avoid HR issues and blacklists with these five basic rules of office messenger etiquette.
Dynamics 365 for Sales Professional Modernizes and Empowers Teams
These days, sellers work with 6.8 stakeholders and 16 colleagues per deal. As a result, sales cycles are longer and more complex than ever before. To stay ahead of the curve, modern sellers need to evolve beyond legacy methods of tracking customer interactions and progress updates. That's where Microsoft Dynamics 365 provides a competitive advantage.
Cyber Security Checklist: 5 Ways to Protect Your SMB
These days, data protection is more important than ever. As cyber security incidents increase across the world, governments are enacting new data privacy and breach notification legislation. These new laws often include penalties for companies that fail to safeguard sensitive data. With all these changes, how can you make sure that your small or mid-sized business remains data-compliant? Click the link to read the five ways to protect your SMB.
IT Support Budget: Seven Things to Consider
When approached by local Sacramento small business owners looking for IT support, we often hear questions and remarks like these: "How much would it cost me to have IT support services? We are just calling companies to find the lowest price on tech support. If you are not the cheapest, we need to find an IT company that is." While the desire to limit your IT support budget is understandable, this is not the most effective approach. It is like asking how much a car costs without considering all the variables.
Data Protection and Office 365
Small businesses deserve the benefits of the cloud as much as any other company, and now they can do so without worrying about the security of their data. Click to see a video that shows how Office 365 protects your important business data. If you need help migrating your business to Office 365, call CNS at (916) 366-6566.
Microsoft Teams Streamlines Research at HRI
International collaboration between medical researchers is essential for staying on top of current research and best practices. Enabling researchers to share their work with colleagues around the world effortlessly can make a huge difference. In the case of the Heart Research Institute (HRI), it could be the difference between disease and cure, and between life and death. With so much on the line, it's no surprise that HRI chose Microsoft to streamline processes and improve efficiency.
Microsoft Teams Story: Schneider Electric
Inclusivity is not just a key characteristic of today's workforce. It's necessary to create products that appeal to customers across the globe. Watch this video to learn how Schneider Electric used Microsoft Teams to create a compelling diversity and inclusion campaign. Then, follow Capital Network Solutions to learn how Teams can empower your organization.
Big Data: Five Ways It Can Help Your Business Succeed
Harvard Business Review shows 99% of businesses surveyed plan to implement analytics and AI, but only 30% have succeeded. With Microsoft Azure, Capital Network Solutions, Inc. accelerates the transition, enabling you to use Microsoft Power BI and Dynamics 365 to get the deep insights you need to fuel growth.
